Last Updated: November 2025
Welcome to courses.nexcentiv.com
We value your trust and are committed to providing transparent and fair policies for all users of our platform.
Please read this Cancellation & Refund Policy carefully before purchasing or enrolling in any course.
1. Course Enrollment and Access
Once you purchase a course through courses.nexcentiv.com, you will receive immediate access (unless otherwise stated). All course materials, including videos, documents, and other resources, are for your personal use only and cannot be shared or redistributed.
2. Cancellation Policy
- Before Access Begins:
If you cancel your enrollment before accessing the course content, you are eligible for a full refund. - After Access Begins:
Once you have accessed or downloaded any part of the course materials, cancellation is not permitted, and the purchase becomes non-refundable. - Subscription-Based Courses (if applicable):
You may cancel your subscription anytime from your account dashboard. Access will remain active until the end of your current billing period, and no partial refunds will be issued for the remaining days.
3. Refund Policy
We strive for your satisfaction. However, because our products are digital and instantly accessible:
- Refunds are only available within 7 days of purchase if you have not accessed or completed more than 20% of the course content.
- Refund requests made after 7 days or for courses with significant progress will not be accepted.
- In case of technical issues (e.g., payment errors or access problems), please contact our support team within 48 hours at connect@nexcentiv.com for assistance and resolution.
4. Exceptional Circumstances
Refunds may be considered in exceptional cases such as:
- Duplicate payments made in error
- Unauthorized transactions or fraud
- Technical failures that prevent course access despite verified purchase
Such requests must be submitted with supporting evidence and are subject to our review and approval.
5. How to Request a Refund
To request a refund, please email connect@nexcentiv.com with:
- Your full name
- Order number or transaction ID
- Course name
- Reason for refund
Our support team will review your request and respond within 5–7 business days.
6. Changes to This Policy
We may update this Cancellation & Refund Policy at any time. Updates will be posted on this page with the revised “Last Updated” date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
7. Contact Us
If you have any questions about this policy or need assistance, please contact us at:
email- connect@nexcentiv.com
visit us- https://courses.nexcentiv.com